What happens if UPS weight is wrong?

26 views
UPS handles weight discrepancies differently depending on the amount. Minor errors (under 5 pounds) are often overlooked. Larger discrepancies (5-10 pounds) might trigger extra fees. Significant differences (over 10 pounds) could lead to return or substantial extra charges.
Comments 0 like
You might want to ask? View more

UPS Weight Discrepancies: Consequences and Resolving

UPS, a leading global shipping carrier, enforces strict weight guidelines to ensure accurate pricing and efficient package handling. However, discrepancies in package weight can occur, and UPS handles these scenarios based on the magnitude of the error.

Minor Weight Discrepancies

For minor weight discrepancies of less than 5 pounds, UPS typically overlooks the error and processes the shipment as normal. This is due to the minimal impact on shipping costs and handling.

Moderate Weight Discrepancies

Discrepancies ranging from 5 to 10 pounds may trigger additional fees from UPS. The carrier assesses these fees to compensate for the increased weight’s impact on shipping rates. However, these fees are typically reasonable and do not significantly affect the overall shipping cost.

Significant Weight Discrepancies

In cases where the package weight discrepancy exceeds 10 pounds, UPS may take more stringent actions. The carrier may opt to return the shipment to the sender or impose substantial extra charges.

  • Return Shipment: For significant weight overages, UPS may return the shipment to the sender at their expense. This is especially likely if the weight discrepancy is intentional or fraudulent.

  • Extra Charges: UPS may also impose additional charges for excessive weight overages. These charges can be significant and can significantly impact the overall shipping cost.

Resolving Weight Discrepancies

If you encounter a weight discrepancy with a UPS shipment, it is recommended to contact UPS customer service immediately. The carrier’s customer service team can investigate the discrepancy and provide a resolution.

  • Weigh the Package: To ensure accurate weight, it is crucial to weigh the package yourself before shipping. This will provide you with a reference point to compare against UPS’s measurements.

  • Request a Reweigh: If you believe UPS’s weight measurement is incorrect, you can request a reweigh. UPS will verify the package’s weight and adjust the charges accordingly.

  • Negotiate with UPS: In certain cases, you may be able to negotiate with UPS to waive or reduce the extra fees associated with weight discrepancies.

Feedback on answer:

Thank you for your feedback! Your feedback is important to help us improve our answers in the future.

Select your reason: