Can I claim compensation if I miss a connecting flight?

Compensation for Missed Connecting Flights: What You Need to Know

If you find yourself missing a connecting flight due to circumstances beyond your control, you may be eligible for compensation from the airline. Airlines are responsible for ensuring that passengers reach their final destination on time, and when they fail to do so, they must compensate affected travelers.

When Can You Claim Compensation?

You are entitled to compensation if you experience a significant delay or miss a connecting flight due to the airline’s fault. This includes delays or cancellations caused by:

• Technical issues with the aircraft
• Crew shortages
• Overbooking
• Weather-related delays that are within the airline’s control

Compensation Amounts

The amount of compensation you can claim depends on the specific circumstances and the applicable regulations. Typically, EU Regulation 261/2004 applies to flights departing from or arriving in the EU, and it provides for the following compensation amounts:

• €250 – for flights less than 1,500 km
• €400 – for flights between 1,500 and 3,500 km
• €600 – for flights over 3,500 km or non-EU flights of over 1,500 km

How to Claim Compensation

If you miss a connecting flight due to the airline’s fault, you should immediately contact the airline’s customer service department. You should file a written claim within the applicable time frame, which typically ranges from 14 to 21 days.

When filing your claim, provide the following information:

• Your flight details (flight numbers, dates, times)
• Your boarding pass or ticket
• Proof of the delay or cancellation
• Your contact information
• Details of any expenses incurred due to the missed flight

What to Do If Your Claim Is Denied

If the airline denies your claim, you can pursue further action. You have the right to appeal the airline’s decision within a specific time frame. You can also contact consumer protection agencies or seek legal advice.

Tips for Claiming Compensation

• Keep all documentation related to your flight, including boarding passes, tickets, and proof of expenses.
• Be polite and persistent when dealing with the airline.
• Know your rights and the applicable regulations.
• Consider using a consumer rights organization or online claim service for assistance.

Conclusion

Missing a connecting flight can be a frustrating and expensive experience. However, you may be entitled to compensation from the airline if the delay or cancellation was within their control. By understanding your rights and following the proper claim procedures, you can ensure that you receive fair compensation for your inconvenience.