How do I make a claim for a late flight?

How to File a Claim for a Delayed Flight

Delayed flights can be a major inconvenience, causing missed connections, lost time, and stress. If you’ve experienced a flight delay, you may be wondering if you’re entitled to compensation.

Eligibility for Compensation

To be eligible to file a compensation claim for a late flight, the delay must be:

• Significant: Most airlines consider a delay of at least two hours or more to be significant.
• Within the airline’s control: Delays due to factors such as weather, security checks, or air traffic control issues are typically not compensable.

Filing a Claim

To make a compensation claim, you typically need to:

1. Contact the airline: File your claim with the airline that operated the flight.
2. Provide documentation: Include details of the flight, the delay, and any supporting documentation (e.g., boarding pass, confirmation email).
3. Follow the airline’s procedure: Airlines may have specific requirements for filing a claim, so be sure to follow their instructions carefully.
4. Be patient: Processing compensation claims can take time, so be prepared to wait for a response.

Compensation Amounts

The amount of compensation you receive for a delayed flight will vary depending on the length of the delay, the distance of the flight, and the airline’s own compensation policy. Generally, you can expect to receive:

• EU flights within the EU: Up to €600 for delays of three hours or more
• EU flights outside the EU: Up to €1,200 for delays of five hours or more
• US flights: Compensation is not standardized and varies by airline policy
• Other countries: Compensation varies by country and airline

Exceptions to Compensation

There are some circumstances where you may not be entitled to compensation for a delayed flight, including:

• Force majeure: Delays caused by extraordinary circumstances beyond the airline’s control, such as natural disasters or acts of terrorism.
• Technical issues: Delays caused by genuine technical faults that affect the safety of the flight.
• Strike action: Delays caused by strikes involving the airline or its employees.

Tips for Filing a Successful Claim

To increase your chances of receiving compensation for a delayed flight:

• Be polite and professional: Airlines are more likely to assist passengers who are respectful and understanding.
• Keep all documentation: Save your boarding pass, confirmation email, and any other relevant paperwork.
• Be persistent: If your initial claim is denied, don’t give up. Follow up with the airline and provide additional supporting evidence if necessary.
• Consider legal action: If you believe you are entitled to compensation and the airline is refusing to pay, you may consider seeking legal advice.