How much am I entitled to if my flight gets cancelled?

Compensation for Cancelled Flights: Your Rights and Entitlements

When a flight gets cancelled, it can be a frustrating and stressful experience. However, as a passenger, you are entitled to certain compensations and assistance from the airline.

Entitlement to Refund or Replacement Flight

In most cases, if a flight is cancelled, you are entitled to a full refund or a replacement flight with a comparable itinerary. The specific compensation you receive depends on the circumstances and the airline’s policies.

Circumstances Affecting Compensation

• Controllable cancellations: If the cancellation is due to factors within the airline’s control (e.g., mechanical issues, staffing shortages), you are generally entitled to a full refund or a replacement flight.
• Uncontrollable cancellations: If the cancellation is due to circumstances beyond the airline’s control (e.g., weather, airport closures), you may still be entitled to a refund or a replacement flight, but the airline may have more flexibility in its response.

Airline Policies

Different airlines have their own policies regarding compensation for cancelled flights. For example:

• Some airlines may offer vouchers or travel credits instead of refunds.
• Others may provide additional assistance, such as meal and accommodation vouchers.
• Timelines for processing refunds and replacement flights may vary.

How to Claim Compensation

To claim compensation for a cancelled flight, you should:

• Contact the airline as soon as possible.
• Provide details about the cancelled flight and your booking information.
• Request a refund or a replacement flight.
• Follow the instructions provided by the airline regarding the claims process.

Timelines for Refunds and Replacement Flights

The timelines for processing refunds and replacement flights vary depending on the airline and the circumstances of the cancellation. Typically:

• Refunds: Refunds may take several days or weeks to be processed.
• Replacement flights: Replacement flights should be provided as soon as possible, but delays may occur depending on availability.

It’s important to note that specific compensation and timelines may vary based on local laws and regulations. Always check with the airline’s policies and with relevant authorities for the latest and most accurate information regarding your rights as a passenger.