How to claim EU delayed flight compensation?

Claiming EU Delayed Flight Compensation: A Step-by-Step Guide

European Union Regulation 261/2004 empowers passengers impacted by flight disruptions within the EU to seek compensation for extended delays or cancellations. Here’s how to navigate the process:

Eligibility Criteria:

To be eligible for compensation, your flight must meet the following criteria:

• Departed from an EU airport or arrived at an EU airport on an EU airline
• Experienced a delay of over two hours at departure or arrival
• Was canceled without adequate notice

Amount of Compensation:

The compensation amount varies depending on the distance of the flight:

• Short-haul flights (less than 1,500 kilometers): €250
• Medium-haul flights (1,500-3,500 kilometers): €400
• Long-haul flights (over 3,500 kilometers): €600

Denied Boarding:

Passengers who are denied boarding due to overbooking or operational reasons are also entitled to compensation. The amount is the same as for delayed flights.

Claiming Compensation:

To claim compensation, you can contact the airline directly or through an online claim service. You will need to provide the following information:

• Your booking reference and flight details
• The date and time of the disruption
• The reason for the disruption
• Evidence of the delay or cancellation (e.g., boarding pass)

Additional Assistance:

If you have trouble claiming compensation or encounter resistance from the airline, you can seek assistance from the following channels:

• National Enforcement Body: Each EU member state has a designated enforcement body that investigates complaints and ensures compliance with Regulation 261/2004.
• European Consumer Center: Provides free information and support to consumers with cross-border issues within the EU.
• Online Claim Services: Third-party companies offer assistance with submitting and pursuing claims on behalf of passengers.

Important Notes:

• Airlines may try to avoid paying compensation by offering alternative flights or vouchers. You are not obligated to accept these options.
• The right to compensation expires two years after the date of the disruption.
• Exceptional circumstances, such as severe weather or security incidents, may exempt airlines from paying compensation.